Privacy Policy
Snowvault Pty Ltd | ABN 22 677 502 911
Last updated: January 2026
1. Introduction
Snowvault Pty Ltd ("Snowvault", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at snowvault.com or use our platform.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable data protection laws.
2. Information We Collect
Information You Provide
When you request a demo, contact us, or use our services, we may collect:
- Name and contact information (email address, phone number)
- Company name and role
- Information contained in communications you send to us
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and approximate location
- Pages visited and interactions with our website
- Referring website or source
Customer Data
When organisations use our platform, they may connect their business systems (such as SharePoint, document management systems, and email). Snowvault processes this data on behalf of our customers in accordance with our service agreements. This Customer Data remains the property of our customers.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Provide, maintain and improve our services
- Send you information about our services (with your consent)
- Comply with legal obligations
- Protect our rights and prevent misuse of our services
- Analyse website usage to improve user experience
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our business and providing our services (such as cloud hosting providers, analytics services)
- Professional advisers including lawyers, accountants and auditors
- Regulatory authorities where required by law
Our service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
5. Data Security
We implement appropriate technical and organisational measures to protect the security of your personal information. This includes:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Staff training on data protection
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. The retention period may vary depending on the context and our legal obligations.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, please contact us using the details below.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. These help us understand how visitors use our website and allow us to improve our services. You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Snowvault Pty LtdLevel 1, 200 St Georges Terrace
Perth, Western Australia 6000
ABN 22 677 502 911